Returns and Refund Policy
At GymBabes, we aim to provide high-quality products and a transparent and satisfactory shopping experience.
This Return and Refund Policy explains how customers may exercise their statutory right of withdrawal, how returns must be registered, how refunds are processed and what customers should do if a product is damaged, defective or incorrectly delivered.
Nothing in this policy excludes, restricts or reduces any mandatory consumer rights available under Belgian or European Union law.
1. Company information
Trading name: GymBabes
Legal company name: Aura-Gymwear SS
Registered office and principal place of business: Meerkolstraat 2, 3630 Maasmechelen, Belgium
Company and VAT number: BE1033.391.082
Email address: support@gym-babes.com
Website: gym-babes.com
Our registered office is not automatically the address to which returned products must be sent.
The correct return address will be provided after the return has been registered through our website or by email.
2. Statutory right of withdrawal
Consumers within the European Union have the right to withdraw from an online purchase within 14 calendar days without providing a reason.
The withdrawal period begins on the day after the customer, or a third party appointed by the customer other than the carrier, receives the order.
If one order is delivered in several separate shipments, the withdrawal period begins on the day after the final item from that order has been received.
Customers are not required to provide a reason when exercising their statutory right of withdrawal. GymBabes may ask for a reason to improve its products and services, but answering this question is voluntary.
Products purchased during a sale, promotional period, bundle offer or using a discount code are also covered by the statutory right of withdrawal.
3. Withdrawing from a purchase or registering a return
The customer must clearly inform GymBabes of the decision to withdraw from all or part of the purchase before the 14-day withdrawal period expires.
A withdrawal or return can be registered through:
- the “Return / Withdraw from purchase” button in the footer of our website;
- the online return form accessible through this button;
- an email sent to support@gym-babes.com;
- the model withdrawal form included at the end of this policy.
Use of the model withdrawal form is optional. Any clear and unambiguous statement confirming that the customer wishes to withdraw from the purchase is sufficient.
When registering a return, customers should preferably provide:
- their full name;
- the email address used for the order;
- the order number;
- the product or products being returned;
- whether the withdrawal concerns the entire order or only part of the order;
- the reason for the return, with this field remaining optional during the statutory withdrawal period.
The online withdrawal function includes a clear confirmation step. After submitting the withdrawal statement, the customer will receive an electronic acknowledgement containing the details of the request and the date and time on which it was submitted.
Registering a statutory withdrawal is not an application that GymBabes may refuse based on the customer’s reason. A valid withdrawal cannot be refused because the customer did not provide a reason.
The online withdrawal function is intended to provide customers with a clear and easily accessible way to exercise the right of withdrawal.
4. Deadline for returning the products
After informing GymBabes of the withdrawal, the customer must return the relevant products no later than 14 calendar days after submitting the withdrawal statement.
The return deadline is met when the customer dispatches the return before this 14-day period expires.
The products must be sent to the return address provided by GymBabes in the return instructions.
We strongly recommend using a tracked shipping method and keeping the shipping receipt and tracking information until the return and refund have been fully processed.
When the customer selects and pays their own carrier, GymBabes cannot be held responsible for a return shipment that is lost or damaged during transport before it reaches us.
Customers therefore have 14 days to communicate their withdrawal and, after doing so, a further maximum period of 14 days to send the products back.
5. Trying on and handling products
Customers may inspect and try on products in the same way as would reasonably be permitted in a physical shop.
Activewear may therefore only be tried on:
- indoors;
- for a short period;
- over underwear;
- without exercising or training in it;
- without prolonged wear;
- without washing, drying, altering or repairing it.
Products should, where reasonably possible, be returned with:
- their original tags and labels;
- their original packaging;
- all included components and accessories;
- sufficient information to identify the order.
Missing packaging or removed tags do not automatically cancel the statutory right of withdrawal.
However, the customer may be liable for diminished value if the product was handled or used beyond what was necessary to establish its nature, characteristics, size and fit.
Diminished value may apply when a returned product, for example:
- has been worn for longer than necessary to try it on;
- has been washed or dried;
- has been used for exercising;
- contains make-up, deodorant or self-tanning marks;
- contains stains or damage;
- contains perfume, smoke, detergent or other odours;
- contains animal hair;
- has been altered or repaired;
- is returned incomplete;
- shows other signs of unnecessary use or wear.
Any diminished value will be assessed individually, reasonably and on the basis of the actual condition of the returned product.
GymBabes does not charge an automatic penalty, administration charge or restocking fee.
6. Return shipping costs
For an ordinary withdrawal, such as a change of mind, personal preference or an incorrect size choice, the direct cost of returning the products is the responsibility of the customer.
This applies provided that the customer was clearly informed before purchasing that the direct return shipping costs would be their responsibility.
Where GymBabes offers a prepaid return label through its return portal, the customer may choose to use this label.
The cost of the prepaid return label, currently €4.95, may then be deducted from the refund. This amount represents only the direct shipping cost of the return label and is not an administration or processing fee.
The customer is not required to use the GymBabes return label and may arrange a tracked return shipment independently.
GymBabes will bear the reasonable return shipping costs if the product:
- was delivered incorrectly;
- arrived damaged;
- has a confirmed manufacturing or conformity defect;
- materially differs from the customer’s order or the product description.
In such cases, the customer should first contact support@gym-babes.com and should not return the product at their own expense before receiving instructions.
Under EU consumer rules, customers may be required to pay the direct cost of a change-of-mind return when they were properly informed of this before purchasing.
7. Refunds following withdrawal
When the customer validly withdraws from the entire order, GymBabes will refund:
- the amount actually paid for the returned products;
- the original standard delivery charge, if the customer paid a delivery charge.
If the customer selected a delivery method that was more expensive than the least expensive standard delivery method offered by GymBabes, only the cost of the standard delivery method will be refunded.
If the customer returns only part of the order and keeps the remaining products, the original delivery charge will generally not be refunded.
Refunds will be processed without undue delay and no later than 14 calendar days after GymBabes has been informed of the withdrawal.
GymBabes may withhold the refund until:
- the returned products have been received; or
- the customer has provided sufficient evidence that the products have been sent back,
whichever occurs first.
The refund will be made using the same payment method used for the original order, unless the customer expressly agrees to a different method.
GymBabes does not charge a separate refund or administration fee.
Depending on the customer’s bank or payment provider, it may take several additional working days before the refunded amount becomes visible in the customer’s account.
The statutory refund includes the standard outbound delivery charge when the entire order is withdrawn.
8. Discounted products, sales and discount codes
Products purchased during a promotion, sale, clearance event or using a discount code remain eligible for return under the statutory right of withdrawal.
A discounted product is not automatically excluded from return.
For a valid withdrawal, GymBabes will refund the amount the customer actually paid for the returned product, rather than the original, recommended or crossed-out selling price.
GymBabes may offer store credit or a voucher as an alternative. However, during the statutory withdrawal period, the customer is not required to accept store credit instead of a monetary refund.
Unless the customer expressly agrees otherwise, the refund will be made through the original payment method.
9. Bundle offers and multi-buy promotions
Where products were purchased as part of a bundle, duo deal, multi-buy offer or other combined promotion, the refund will be based on the net amount allocated to the returned product in the order records and order confirmation.
The customer will never receive more than the amount actually paid for the returned product.
If all products forming part of the bundle are returned, the full bundle price actually paid will be refunded, subject to any applicable return-label cost and any demonstrated diminished value.
If only part of the bundle is returned, the refund will be calculated using the way the bundle discount was allocated across the products in the original order.
A partial bundle return does not entitle the customer to a refund based on the individual product’s original or non-discounted selling price.
10. Free promotional gifts
Where a free gift formed part of a promotion, the gift must also be returned when the entire qualifying order is withdrawn.
For a partial return, the gift must be returned if the customer no longer satisfies the previously communicated promotional conditions after the partial return.
If the customer chooses to keep the gift in such circumstances, GymBabes may only deduct its reasonable and previously communicated value where this was clearly disclosed before the purchase and where such a deduction is legally permitted.
The applicable free-gift conditions should also be displayed clearly alongside the relevant promotion.
11. Exchanges
Exchanges for a different size, colour or product are subject to availability.
Where a direct exchange is not available, the customer may return the original product in accordance with this policy and place a new order.
Requesting an exchange does not extend the statutory withdrawal period. The return must therefore still be registered within the applicable 14-day period.
Return shipping costs for a voluntary size, colour or preference-based exchange are the responsibility of the customer.
If a product is damaged, defective or incorrectly delivered, GymBabes will bear the reasonable costs of providing the appropriate legal remedy.
12. Damaged, incorrect or potentially defective products
Customers should inspect their order as soon as reasonably possible after delivery.
If a product is damaged, incorrectly delivered or potentially defective, the customer should contact support@gym-babes.com and provide:
- their full name;
- the order number;
- a description of the issue;
- clear photographs or videos of the complete product;
- clear photographs or videos showing the defect or damage;
- a photograph of the shipping label and packaging, where relevant.
We ask customers to report visible transport damage or an incorrect delivery as soon as reasonably possible.
A request to report an issue promptly does not restrict or replace the customer’s mandatory statutory guarantee rights.
Photographs and videos may be requested to help us assess the issue and determine the appropriate solution. Requesting evidence does not remove or reduce the customer’s statutory rights.
Customers should not continue wearing, washing, repairing or using a potentially defective product where doing so may worsen the issue.
13. Two-year statutory legal guarantee
In addition to the right of withdrawal, consumers benefit from the applicable statutory legal guarantee of conformity.
For new consumer goods, the statutory guarantee period in Belgium is generally two years from the date of delivery.
A product may be considered non-conforming when it, for example:
- does not correspond to the product ordered;
- does not possess the characteristics promised or displayed;
- is not suitable for its ordinary intended purpose;
- does not provide the quality or performance that a consumer may reasonably expect;
- contains a manufacturing defect.
Where the statutory legal guarantee applies, the customer is initially entitled to a repair or replacement free of charge, depending on what is possible and proportionate.
If repair or replacement is impossible, disproportionate, refused, not completed within a reasonable period or causes significant inconvenience, the customer may be entitled to a proportionate price reduction or termination of the contract and a refund, subject to the applicable legal conditions.
Necessary costs incurred to bring a defective or non-conforming product into conformity, including reasonable shipping costs, will not be charged to the consumer.
The statutory guarantee also applies to products purchased during a sale or promotional period.
Normal wear and tear, accidental damage, misuse, incorrect washing, failure to follow the care instructions and damage caused by the customer are not manufacturing or conformity defects.
14. GymBabes 100-day commercial money-back guarantee
In addition to the statutory right of withdrawal and statutory legal guarantee, GymBabes offers a voluntary 100-day commercial money-back guarantee.
The 100-day period begins on the date on which the product is delivered.
This commercial guarantee applies when a product:
- arrives damaged;
- contains a confirmed manufacturing defect;
- materially fails to correspond to the product description, advertisement or product photographs.
Where a claim under this commercial guarantee is approved, GymBabes will refund the net amount actually paid for the affected product.
With the customer’s agreement, GymBabes may offer a replacement product instead of a refund.
Reasonable return shipping costs for an approved claim under this commercial guarantee will be borne by GymBabes.
The 100-day commercial guarantee does not apply to:
- an ordinary change of mind after the statutory withdrawal period;
- an incorrect size or colour choice;
- normal wear and tear;
- damage caused by incorrect or excessive use;
- damage caused by incorrect washing, drying or care;
- damage caused by sharp objects;
- accidental damage;
- discolouration caused by incorrect care;
- alterations or repairs not authorised by GymBabes;
- minor colour differences caused solely by screen settings or lighting conditions.
Claims must be submitted within 100 calendar days after delivery by contacting support@gym-babes.com.
The customer should provide the order number, a clear description of the problem and sufficient photographs or videos.
Provider of the commercial guarantee:
Aura-Gymwear SS
Trading as GymBabes
Meerkolstraat 2
3630 Maasmechelen
Belgium
Email: support@gym-babes.com
Company and VAT number: BE1033.391.082
This commercial guarantee is additional to the customer’s statutory rights. It does not replace, restrict or shorten the two-year statutory legal guarantee or any other mandatory consumer rights.
15. Exceptions to the statutory right of withdrawal
The statutory right of withdrawal may not apply to products that fall under a recognised legal exception, including:
- products manufactured according to the customer’s individual specifications;
- clearly personalised products;
- sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons where the seal has been broken after delivery;
- other goods excluded under mandatory applicable law.
A product is not automatically considered hygiene-sensitive merely because it is worn close to the body.
The hygiene exception is only applied when all legal conditions have been met, including, where applicable, the presence of an appropriate hygiene seal.
Ordinary leggings, tops and other activewear are not automatically excluded from return because they were purchased during a sale or promotion.
16. Returns outside the statutory withdrawal period
GymBabes is not required to accept an ordinary change-of-mind, preference-based or incorrect-size return when it is registered after the statutory withdrawal period has expired.
This does not affect:
- the statutory legal guarantee;
- the GymBabes 100-day commercial guarantee;
- any other written guarantee or promotional return promise.
Where GymBabes voluntarily accepts a late return as a commercial gesture, GymBabes may impose additional conditions and may offer:
- an exchange;
- store credit;
- a voucher;
- another agreed solution.
A voluntary goodwill solution does not limit the customer’s statutory rights regarding defective or non-conforming products.
17. Refused or uncollected parcels
Refusing delivery or failing to collect a parcel is not automatically considered a valid exercise of the statutory right of withdrawal.
The customer must clearly inform GymBabes of the decision to withdraw through the online withdrawal function or by email.
Where a parcel is returned to GymBabes because:
- the customer provided incorrect or incomplete address information;
- the customer failed to collect the parcel in time;
- delivery was refused without a prior withdrawal statement;
reasonable and actually incurred shipping or return costs may be charged or deducted where legally permitted.
18. Return address and unregistered returns
The correct return address will be communicated after the return has been registered.
Customers should not automatically send a return to the address shown on the original parcel or shipping label unless GymBabes has confirmed in writing that it is the correct return address.
A return sent without a name, order number or other identifying information may result in processing delays.
Sending a return without first using the online portal does not automatically cancel a valid and timely statutory withdrawal.
However, the customer must be able to demonstrate that GymBabes was clearly informed of the withdrawal within the statutory period.
19. Contact information
For questions regarding returns, withdrawals, refunds, exchanges or defective products, customers may contact:
GymBabes
Aura-Gymwear SS
Meerkolstraat 2
3630 Maasmechelen
Belgium
Email: support@gym-babes.com
Company and VAT number: BE1033.391.082
Website: gym-babes.com
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the agreement.
Use of this form is optional. A withdrawal can also be submitted through the online withdrawal function in the footer of our website or by emailing support@gym-babes.com.
To:
Aura-Gymwear SS
Trading as GymBabes
Meerkolstraat 2
3630 Maasmechelen
Belgium
support@gym-babes.com
I hereby give notice that I withdraw from all or part of my contract for the sale of the following goods:
Order number:
Product or products:
Ordered on:
Received on:
Customer’s full name:
Customer’s address:
Customer’s email address:
Telephone number, optional:
Date:
Signature, only if this form is submitted on paper: